Shipping & Returns
Your satisfaction is the most important thing to Bamboosang. We do all we can to make sure that upon receipt of your merchandise you will find that it matches your order exactly. However, if for any reason you decide not to keep your merchandise, you can return it to us within thirty (30) days of the original order's postmark date, accompanied with its proper documentation and in its original box for a full refund of the purchase price (shipping, insurance and handling charges are not refundable). Exchanges and reships do not alter the date used when calculating the thirty (30) day return period.
PLEASE NOTE Some of the items we sell are considered special order items. When you receive these items, they will be labeled. If this label is in anyway altered, removed, or broken, a 20% restock fee will apply if returned.
Special note on orders with special discounts:
If your purchase entitled you to free shipping based on the total of your order, and your returns drop the total of your order below the threshold that allowed you to have free shipping, we will charge you for the shipping cost of the original order.
If your purchase entitled you to free shipping based on a coupon used at the time of purchase, and your order is returned for a refund, we will charge you for the shipping cost of the original order.
If your purchase entitled you to a free gift based on the total of your order, and your returns drop the total of your order below the free gift threshold, we ask that you return the gift. If you would like to keep the gift, we would charge you the value of the gift, which is stated on our free gift offer.
If your purchase entitled you to a discount based on the total of your order, and your returns drop the total of your order below the discount threshold, you will be charged for the difference.
Orders over $200 may be subject to a 20% restocking fee.
How to send back?
• Repack the item in the original packing materials and send in a protective package.
• Then contact us through Messenger, we will send in details.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.